Joe McGee to interview Linda Campanella on Sept 30, 2017

September 7, 2017- Joe McGee will be sitting down with Linda Campanella on September 30th as part of his September Podcast with focus on meeting local authors. Linda is the author of, “When All That’s Left of Me Is Love: A Daughter’s Story of Letting Go.” This book can be seen here on Linda’s website – Click Here. This podcast will be filmed from West Hartford, Connecticut.

More About Linda 

Linda Campanella is a management consultant, mother, and wife who lives in West Hartford, CT. She also is a daughter whose grief following her terminally ill mother’s death flowed from her broken heart through her fingers and onto the blank pages of what became a memoir about her family’s determination to enjoy life even while anticipating death. Linda considers herself an accidental author; her book, she says, essentially wrote itself.

Published in August 2011, When All That’s Left of Me Is Love: A Daughter’s Story of Letting Go is a personal memoir and loving tribute to the author’s mother. The book takes readers on an intimate and emotional journey from day of diagnosis through moment of death and into the few months of Linda’s being a motherless daughter. It has received many honors and awards, including being named a 2012 Nautilus Silver Medalist, a 2012 Living Now Book Awards gold medal winner, and a 2013 Indie Excellence Book Awards finalist.

Since her mother’s death and her book’s publication, Linda has been interviewed and invited to give keynote speeches about terminal illness, joyful and purposeful living, dignified and peaceful dying, and the journey through grief to gratitude. She has become a very vocal and passionate advocate for compassionate end-of-life care, largely out of gratitude for her family’s experience with hospice. Linda has been interviewed and invited to give keynote speeches about terminal illness, joyful and purposeful living, dignified and peaceful dying, and moving through grief to gratitude. She has written op-eds and other published articles, testified before the Connecticut legislature, and given presentations at conferences focused on hospice and palliative care. She currently serves on the Schwartz Center for Compassionate Healthcare’s National Compassionate Caregiver of the Year Award Review Committee.

Before starting her own consulting company in 2001, Linda served as chief operating officer at Trinity College in Hartford. Previously she was a senior executive at jet engine manufacturer Pratt & Whitney, and prior to that she was an aerospace trade negotiator in the executive branch of the federal government. She holds a bachelor’s degree in German from Amherst College and a master’s in international business from Georgetown University’s Walsh School of Foreign Service. She is married to her high school sweetheart, Joe, and they have three grown sons.

More information about Linda’s book and advocacy can be found at, on Facebook (Linda Campanella, Author), and on Twitter (@campanellalinda).

Read More

September PodCast: Meeting Local Authors..

August 23, 2017 – For our September Podcast we will be catching up with Beth Caurso and Steve Liskow. Joe McGee will be interviewing Beth on September 24th in Windsor, CT and Steve on September 16th in Wethersfield, CT.

More about Beth Caruso

Author Beth M. Caruso grew up in Cincinnati, Ohio and spent her childhood writing puppet shows and witches’ cookbooks. She became interested in French Literature and Hispanic Studies, receiving a Bachelor of Arts from the University of Cincinnati. She later obtained Masters degrees in Nursing and Public Health.

Working as a Peace Corps volunteer in Thailand, she helped to improve the public health of local Karen hill tribes. She also had the privilege to care for hundreds of babies and their mothers as a labor and delivery nurse. Largely influenced by an apprenticeship with herbalist and wildcrafter, Will Endres, in North Carolina, she surrounds herself with plants through gardening and native species conservation.

Her latest passion is to discover and convey important stories of women in American history. One of Windsor is her debut novel. She lives in New England with her awesome husband, amazing children, loyal puppy, and cuddly cats.

About the Book: One of Windsor

When I first heard about Alice (Alse) Young several years ago, I was shocked to discover that she was the first American colonist hanged for witchcraft. Up until that time, I had only known about the witchcraft trials in Salem, Massachusetts.  Since then, I have had the chance to learn about so many other accusations and trials throughout New England and especially in Connecticut. Upset that such an important historical event and person was so largely unrecognized and unacknowledged, I decided that one day I would tell her story to the best of my ability.

About Steve Liskow

Several of Steve’s novels take place in the Greater Hartford area and focus on issues including teen trafficking on the Berlin Turnpike, a shooting at a public school and stalking at roller derby. The Kids Are All Right, the fourth in his series about Hartford PI Zach Barnes, was a finalist for the Shamus Award from the Private Eye Writers of America. His other series, featuring PI and wannabe rock and roll guitar player Chris “Woody” Guthrie, is set in Detroit.

His short stories have appeared in Alfred Hitchcock Mystery Magazine, Sherlock Holmes Mystery Magazine, and several anthologies. “Hot Sugar Blues” was a finalist for the Edgar Award for Best Short Story from the Mystery Writers of America, and “Stranglehold” won the Black Orchid Novella Award.

He majored in English at Oakland University in Michigan, where he also played bass in a band and was a DJ on the campus radio station. Many of his books use song titles, probably stemming from his love of rock and blues, which began when he saw Muddy Waters open for Martha & The Vandellas.

A former actor, theatrical director, guitar player and English teacher, Steve now serves as a mentor and panelist for both Mystery Writers of America and Sisters in Crime. He also conducts workshops on writing fiction at several local libraries and lives in Newington, CT with his wife Barbara and two rescued cats.

About Steve’s Published Works:
  • Hit Somebody (Trash & Byrne 2) 2017
  • Dark Gonna Catch Me Here (Woody Guthrie 3) 2016
  • The Nowhere Man (Zach Barnes 5) 2016
  • Oh Lord, Won’t You Steal Me a Mercedes Benz (Woody Guthrie 2) 2015
  • The Kids Are All Right (Zach Barnes 4) 2014
    [Shamus Award Finalist, Best Indie Novel, 2015]
  • Postcards of the Hanging 2014
  • Blood On The Tracks (Woody Guthrie 1) 2013
    [Honorable Mention, Writers Digest Self-Published Novel Awards, 2014]
  • The Night Has 1000 Eyes (Zach Barnes 3) 2013
  • Run Straight Down 2012
  • Cherry Bomb (Zach Barnes 2) 2012
  • The Whammer Jammers 2011
  • Who Wrote the Book of Death? (Zach Barnes 1) 2010, Re-edited, 2011

Short Stories

  • “Smothered Mate” Alfred Hitchcock Mystery Magazine
    Jan/Feb 2016
  • “One Headlight” Sherlock Holmes Mystery Magazine
    September 2015
  • “Dead Man’s Hand” Sherlock Holmes Mystery Magazine
    July 2015
  • “Santa & The Shortstop” Sherlock Holmes Mystery Magazine
    April 2015
  • “Hot Sugar Blues” Vengeance
    (Tekno Books/Mystery Writers of America) 2012
    [Edgar Finalist, Best Short Story, 2013]
  • “Sweet Hitch Hiker” Dead Calm
    (Level Best Books) 2011
  • “Ring of Fire” Thin Ice
    (Level Best Books) 2010
  • “Stranglehold” Alfred Hitchcock’s Mystery Magazine
    July/August 2010
    [Black Orchid Novella Award, 2009]
  • “Little Things” Quarry
    (Level Best Books) 2009
    [Honorable Mention, Al Blanchard Award, 2008]
  • “Susie Cue” Dead Fall
    (Level Best Books) 2008
    [Honorable Mention, Al Blanchard Award, 2007]
  • “Running on Empty” Still Waters
    (Level Best Books) 2007

Contributor to

  • Now Write! Mystery, Thrillers and Crime
    (Tarcher/Penguin, 2011)

More information about Beth Caurso can be found on her website [One of Windsor] 

More information about Steve Liskow can be found on his website [Steve Liskow]

Read More

Speaker at Fall Forum – September 19, 2017

July 24, 2017 – Joe McGee will be speaking at NECCF Fall Forum 2017 at 1pm on September 19, 2017. Register below to see Joe speak at this exciting event.


Join the NorthEast Contact Center Forum, Contact Center Experts, Adapt and a pool of your peers for an interactive day focused on effectively managing your call center. You will leave with tangible tips, tricks and strategies you can implement immediately.


Franklin Country, Club

672 East Central Street, Franklin, MA 02038

You will learn:

  • The most cost effective ways to invest your contact center resources
  • Real-world insights in creating more organizational value without compromising service levels
  • Best practices to collaborate staffing levels and optimize productivity
  • Everyday operational practices to employ immediately for both high quality and efficient outcomes

Event Agenda:

9:30 am Registration & Continental Breakfast

10:00 am Morning Presentation

11:00 am Presentation by Adapt

12:00 pm Buffet Luncheon

1:00 pm Afternoon Presentation with Joe McGee on Leadership Lessons Inspired By a 6 Year Old

2:00 pm Roundtable Discussions

Engage in a lively peer to peer learning experience!

Topics to include:

Work at Home
Managing your Outsourcer
Training & Development
Quality Monitoring
KPIs/Metrics to Manage your Center
Employee Retention/Morale Programs
Workforce Management
VOC Initiatives
Change Management in a Contact Center

2:45 pm Closing Remarks, Survey Collection & Raffle Prizes

3:00 pm Event Concludes

Register now at this link > Click Here

Read More

Leadership Lessons Inspired By a 6 Year Old

July 23, 2017- Leadership Lessons Inspired By a 6 Year Old now available on Amazon USA and Amazon U.K.

Buy now USA

Buy now U.K.

Book Abstract:

In leadership, whether in IT service management (ITSM) scenarios or elsewhere, there’s sadly no operating manual for how one should lead teams effectively. And leadership training for new managers and leaders is often not part of the company budget. So how do you become an effective leader? In my experience, new leaders will often stumble, fall, and overcome adversity in their new roles. It’s the “discovery” phase that can be somewhat overwhelming for many people. Then, as new leaders, we often overlook simplicity and overthink things when performing every day work. Leadership Lessons Inspired By a Six-Year Old You might not initially relate fatherhood to leadership but, in 2009, I was blessed with the birth of my daughter Ursula which offered me a new and somewhat unique view on developing IT service desk teams. This new way focuses on the use of storytelling and objects to help people to understand and embrace change or, more precisely, the delivery of change. It uses first-hand stories of my experiences raising children along with the Learn It, Teach It, and Apply It (LTA) principle to build confidence and “shape” subject matter experts (SMEs) in the workplace – in this instance a service desk teams.

Read More