Speaker at Fall Forum – September 19, 2017

July 24, 2017 – Joe McGee will be speaking at NECCF Fall Forum 2017 at 1pm on September 19, 2017. Register below to see Joe speak at this exciting event.

 

Join the NorthEast Contact Center Forum, Contact Center Experts, Adapt and a pool of your peers for an interactive day focused on effectively managing your call center. You will leave with tangible tips, tricks and strategies you can implement immediately.

Location:

Franklin Country, Club

672 East Central Street, Franklin, MA 02038

You will learn:

  • The most cost effective ways to invest your contact center resources
  • Real-world insights in creating more organizational value without compromising service levels
  • Best practices to collaborate staffing levels and optimize productivity
  • Everyday operational practices to employ immediately for both high quality and efficient outcomes

Event Agenda:

9:30 am Registration & Continental Breakfast

10:00 am Morning Presentation

11:00 am Presentation by Adapt

12:00 pm Buffet Luncheon

1:00 pm Afternoon Presentation with Joe McGee on Leadership Lessons Inspired By a 6 Year Old

2:00 pm Roundtable Discussions

Engage in a lively peer to peer learning experience!

Topics to include:

Work at Home
Managing your Outsourcer
Training & Development
Quality Monitoring
KPIs/Metrics to Manage your Center
Hiring/Recruiting
Employee Retention/Morale Programs
Workforce Management
VOC Initiatives
Change Management in a Contact Center

2:45 pm Closing Remarks, Survey Collection & Raffle Prizes

3:00 pm Event Concludes

Register now at this link > Click Here

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July PodCast filming continues this month..

7/5/2017 – Joe McGee continues his podcast tour for Episode 6: Making the Proper connections.
On Saturday, Joe stops in Colchester, CT for an outdoor interview for our July topic.

The following week, Joe will stop in Farmington, CT and follow-up with an interview in New York with “Easy the Mogul.”

Stay tuned for the full Podcast to be posted soon.
(Above) Easy the Mogul
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