July 24, 2017 – Joe McGee will be speaking at NECCF Fall Forum 2017 at 1pm on September 19, 2017. Register below to see Joe speak at this exciting event.
Join the NorthEast Contact Center Forum, Contact Center Experts, Adapt and a pool of your peers for an interactive day focused on effectively managing your call center. You will leave with tangible tips, tricks and strategies you can implement immediately.
Franklin Country, Club
672 East Central Street, Franklin, MA 02038
You will learn:
- The most cost effective ways to invest your contact center resources
- Real-world insights in creating more organizational value without compromising service levels
- Best practices to collaborate staffing levels and optimize productivity
- Everyday operational practices to employ immediately for both high quality and efficient outcomes
9:30 am Registration & Continental Breakfast
10:00 am Morning Presentation
11:00 am Presentation by Adapt
12:00 pm Buffet Luncheon
1:00 pm Afternoon Presentation with Joe McGee on Leadership Lessons Inspired By a 6 Year Old
2:00 pm Roundtable Discussions
Engage in a lively peer to peer learning experience!
Topics to include:
|Work at Home|
|Managing your Outsourcer|
|Training & Development|
|KPIs/Metrics to Manage your Center|
|Employee Retention/Morale Programs|
|Change Management in a Contact Center|
2:45 pm Closing Remarks, Survey Collection & Raffle Prizes
3:00 pm Event Concludes
Register now at this link > Click HereRead More
July 22, 2017-We will be filming from 900 feet in the woods in Thomaston, CT for this remote podcast.
Filming to begin in August.Read More
The following week, Joe will stop in Farmington, CT and follow-up with an interview in New York with “Easy the Mogul.”