July 23, 2017- Leadership Lessons Inspired By a 6 Year Old now available on Amazon USA and Amazon U.K.
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In leadership, whether in IT service management (ITSM) scenarios or elsewhere, there’s sadly no operating manual for how one should lead teams effectively. And leadership training for new managers and leaders is often not part of the company budget. So how do you become an effective leader? In my experience, new leaders will often stumble, fall, and overcome adversity in their new roles. It’s the “discovery” phase that can be somewhat overwhelming for many people. Then, as new leaders, we often overlook simplicity and overthink things when performing every day work. Leadership Lessons Inspired By a Six-Year Old You might not initially relate fatherhood to leadership but, in 2009, I was blessed with the birth of my daughter Ursula which offered me a new and somewhat unique view on developing IT service desk teams. This new way focuses on the use of storytelling and objects to help people to understand and embrace change or, more precisely, the delivery of change. It uses first-hand stories of my experiences raising children along with the Learn It, Teach It, and Apply It (LTA) principle to build confidence and “shape” subject matter experts (SMEs) in the workplace – in this instance a service desk teams.