Speaker at Fall Forum – September 19, 2017

July 24, 2017 – Joe McGee will be speaking at NECCF Fall Forum 2017 at 1pm on September 19, 2017. Register below to see Joe speak at this exciting event.


Join the NorthEast Contact Center Forum, Contact Center Experts, Adapt and a pool of your peers for an interactive day focused on effectively managing your call center. You will leave with tangible tips, tricks and strategies you can implement immediately.


Franklin Country, Club

672 East Central Street, Franklin, MA 02038

You will learn:

  • The most cost effective ways to invest your contact center resources
  • Real-world insights in creating more organizational value without compromising service levels
  • Best practices to collaborate staffing levels and optimize productivity
  • Everyday operational practices to employ immediately for both high quality and efficient outcomes

Event Agenda:

9:30 am Registration & Continental Breakfast

10:00 am Morning Presentation

11:00 am Presentation by Adapt

12:00 pm Buffet Luncheon

1:00 pm Afternoon Presentation with Joe McGee on Leadership Lessons Inspired By a 6 Year Old

2:00 pm Roundtable Discussions

Engage in a lively peer to peer learning experience!

Topics to include:

Work at Home
Managing your Outsourcer
Training & Development
Quality Monitoring
KPIs/Metrics to Manage your Center
Employee Retention/Morale Programs
Workforce Management
VOC Initiatives
Change Management in a Contact Center

2:45 pm Closing Remarks, Survey Collection & Raffle Prizes

3:00 pm Event Concludes

Register now at this link > Click Here

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Leadership Lessons Inspired By a 6 Year Old

July 23, 2017- Leadership Lessons Inspired By a 6 Year Old now available on Amazon USA and Amazon U.K.

Buy now USA

Buy now U.K.

Book Abstract:

In leadership, whether in IT service management (ITSM) scenarios or elsewhere, there’s sadly no operating manual for how one should lead teams effectively. And leadership training for new managers and leaders is often not part of the company budget. So how do you become an effective leader? In my experience, new leaders will often stumble, fall, and overcome adversity in their new roles. It’s the “discovery” phase that can be somewhat overwhelming for many people. Then, as new leaders, we often overlook simplicity and overthink things when performing every day work. Leadership Lessons Inspired By a Six-Year Old You might not initially relate fatherhood to leadership but, in 2009, I was blessed with the birth of my daughter Ursula which offered me a new and somewhat unique view on developing IT service desk teams. This new way focuses on the use of storytelling and objects to help people to understand and embrace change or, more precisely, the delivery of change. It uses first-hand stories of my experiences raising children along with the Learn It, Teach It, and Apply It (LTA) principle to build confidence and “shape” subject matter experts (SMEs) in the workplace – in this instance a service desk teams.

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Follow using #thewhitehouseisfake hashtag….

July 19, 2017 – The White House is Fake is releasing for Winter 2017. Follow our progress using hashtag #thewhitehouseisfake for up to date news on this title. Also some exciting news for our movie trailer for this publication. We will start to film certain chapters of the book in August/ September to help set the tone of the book to our readers.

Check back for more scouting pictures, props, and updates for the book and film. Email Joe to see how you can be part of the production of the film at jmcgee@mcgeeleadership.com

Props for the Film (More on order)

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The White House is Fake – Coming Soon..

July 18, 2017- Joe McGee will release his next publication entitled, “The White House is Fake.” The prop book below is planning to release for Winter 2017.

Story Summary:

It was the year 1956 with President Dwight Eisenhower signed the bill for the Federal-Aid Highway Act. It was also known as the National Interstate and Defense Highway Act. The law was executed on June 29, 1956 with an estimate of over 25 billion for the 41,000 miles of highway to be built. In 1957 Dwight Eisenhower modified the act to include a Presidential Protection Act. In 1992 Nelson Conrad discovered what the Presidential Protection Act was and how the government has been lying to the American People. It wasn’t until 2016 until this truth was to be exposed. This is the story of Nelson Conrad from Alexandria, Virginia..

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